ace165 Privacy Policy
Your privacy matters to us. This policy explains exactly what personal data ace165 collects, why we collect it, how we use and protect it, and what rights you hold as a player on our platform.
Introduction
This Privacy Policy ("Policy") describes how ace165 ("we", "us", or "the Company") collects, uses, stores, shares, and protects the personal data of players and visitors ("you" or "the User") who access or use the ace165 platform at https://ace165.bet (the "Platform"). This Policy applies to all services offered by ace165, including the website, mobile browser experience, live casino, sports betting, slots, payment processing, and customer support channels.
ace165 is committed to handling your personal information with care, transparency, and in full compliance with applicable data protection standards. By registering an account, making a deposit, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein.
If you have any questions about this Policy or wish to exercise any of your privacy rights, please contact our support team at [email protected]. We will respond to all privacy-related enquiries within a reasonable timeframe.
Our Privacy Commitments
Six core principles that guide how ace165 handles your personal data at every step.
SSL Encryption on All Data
Every piece of data transmitted between your device and the ace165 Platform is protected by SSL (Secure Socket Layer) encryption. This ensures that your login credentials, payment details, and personal information cannot be intercepted during transmission.
Data Collected Only for Stated Purposes
ace165 collects only the personal data that is strictly necessary for operating the Platform, processing transactions, verifying identity, and complying with applicable legal obligations. We do not collect data speculatively or for purposes beyond those described in this Policy.
No Sale of Personal Data
ace165 does not sell, rent, or trade your personal data to third-party advertisers, data brokers, or marketing companies. Your information is shared only with partners directly involved in delivering our services — such as payment processors and game providers — and only to the extent necessary.
Secure Data Storage
Your personal data is stored on secured servers with restricted access controls. Only authorised ace165 personnel with a legitimate operational need are permitted to access personal data, and all such access is logged and audited regularly.
Data Retention Limits
ace165 retains personal data only for as long as it is required to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Once data is no longer needed, it is securely deleted or anonymised in accordance with our data retention schedule.
Your Rights Are Respected
You have the right to access, correct, or request deletion of your personal data held by ace165. You may also withdraw consent for marketing communications at any time. Requests can be submitted to [email protected] and will be acted upon promptly and without charge.
What Data We Collect
ace165 collects the following categories of personal data, depending on how you interact with the Platform.
Registration & Account Data
When you create an ace165 account, we collect the information you provide during the registration process. This includes:
- Full name and date of birth
- Email address and mobile phone number
- Residential address (city, district, Bangladesh)
- Preferred username and password (stored in hashed form only)
- Nationality and country of residence
Identity Verification (KYC) Documents
To comply with our Know Your Customer (KYC) obligations and to protect players from fraud, ace165 may request copies of identity documents, which may include:
- National Identity Card (NID)
- Valid passport or driving licence
- Proof of address (utility bill, bank statement dated within 3 months)
- Proof of payment method ownership (screenshot of bKash/Nagad/Rocket account registered in your name)
All KYC documents are handled with strict confidentiality and are used solely for identity verification purposes.
Financial & Transaction Data
We collect transactional records associated with your use of the Platform, including:
- Deposit and withdrawal amounts, dates, and methods (bKash, Nagad, Rocket, Upay, bank transfer)
- Transaction reference numbers
- Bonus credits claimed, wagering history, and balance movements
- Refunded or reversed transactions and the reasons associated with them
ace165 does not store full card numbers or mobile banking PINs. Payment credentials are handled directly by your payment provider.
Technical & Usage Data
When you access the Platform, certain technical data is collected automatically:
- IP address and approximate geographic location
- Device type, operating system, and browser version
- Pages visited, time spent on each page, and clickstream data
- Session start and end times (Bangladesh Standard Time, UTC+6)
- Referring URL and search terms used to reach the Platform
This data is used to improve the Platform's performance, detect suspicious activity, and personalise your experience.
Communications Data
When you contact the ace165 support team — whether by email, live chat, or any other channel — we retain records of those communications, including the content of messages, the date and time of contact, and any actions taken in response. This data is used to resolve disputes, train support staff, and improve our service quality.
| Data Category | Examples | Purpose |
|---|---|---|
| Identity | Name, DOB, NID | KYC, age verification |
| Contact | Email, phone, address | Account management, support |
| Financial | Deposit/withdrawal records | Payment processing, AML |
| Technical | IP address, device info | Security, fraud detection |
| Behavioural | Game history, session time | Responsible gaming, analytics |
| Communications | Support chat, emails | Dispute resolution, service quality |
How We Use Your Data
ace165 uses personal data strictly for the following legitimate purposes.
Account Operation & Service Delivery
Your personal data is used to create and manage your ace165 account, process deposits and withdrawals in BDT, verify your identity and age, apply bonuses and promotions to your account, provide access to casino games and sports betting markets, and deliver customer support when you request it.
Security & Fraud Prevention
Technical and behavioural data is continuously monitored to detect and prevent fraudulent activity, collusion, money laundering, underage gambling, and unauthorised account access. Where suspicious activity is identified, ace165 reserves the right to freeze account access, request additional verification, or report the matter to relevant authorities as required by law.
Responsible Gaming Monitoring
ace165 uses player behavioural data — including session frequency, deposit patterns, and betting volume — to identify players who may be experiencing gambling-related harm. Where patterns of concern are detected, our responsible gaming team may reach out proactively to offer support tools. This processing is carried out in the interests of player safety and wellbeing. For full details, visit our Responsible Gaming page.
Legal & Regulatory Compliance
ace165 retains certain personal data to comply with applicable legal obligations, including anti-money laundering (AML) requirements, KYC obligations, and responses to lawful requests from public authorities. In these cases, data retention may extend beyond the period of your active account relationship with ace165.
Platform Improvement & Analytics
Anonymised and aggregated usage data is analysed to understand how players interact with the Platform, which games are most popular, where technical issues arise, and how the user experience can be improved. This analysis does not identify individual players and is used solely to enhance the quality of our services.
Marketing Communications (Opt-In Only)
With your explicit consent, ace165 may send you promotional communications about new games, seasonal bonuses (including Eid, Pohela Boishakh, and Victory Day promotions), and special offers tailored to your preferences. You may withdraw your consent and unsubscribe from marketing communications at any time by contacting [email protected]. Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.
Data Sharing & Cookies
When and with whom ace165 shares data, and how we use cookies on the Platform.
Third-Party Service Providers
ace165 works with a limited number of trusted third-party service providers to operate the Platform. These providers may process your personal data on our behalf and are contractually required to handle it securely and only for the specified purpose. Categories of providers include:
- Payment processors: bKash, Nagad, Rocket, Upay, and banking partners for transaction processing
- Game software providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi — for delivering game content
- KYC / identity verification partners: for automated document verification where applicable
- Hosting and infrastructure providers: for secure data storage and platform uptime
- Analytics tools: for anonymised platform usage analysis
ace165 does not permit any third-party provider to use your data for their own marketing purposes.
Disclosure to Authorities
ace165 may disclose personal data to law enforcement agencies, regulatory bodies, or other public authorities where required to do so by applicable law, court order, or in response to a lawful and verified request. In such cases, we disclose only the minimum data necessary and, where legally permitted, will notify the affected player of the disclosure.
Business Transfers
In the event that ace165 undergoes a merger, acquisition, or sale of all or a portion of its assets, personal data held by ace165 may be transferred to the acquiring entity as part of that transaction. In such circumstances, players will be notified by email or via a prominent notice on the Platform prior to the transfer, and the same privacy protections described in this Policy will continue to apply.
Your Privacy Rights
As a player on the ace165 Platform, you hold the following rights with respect to your personal data.
Right of Access
You have the right to request a copy of the personal data that ace165 holds about you. We will provide this information in a clear and readable format within a reasonable timeframe of receiving your verified request. Submit access requests to [email protected] with the subject line "Data Access Request".
Right to Rectification
If any personal data held by ace165 is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details (such as your email address or phone number) directly through your account settings. For corrections to identity or KYC data, please contact [email protected] with supporting documentation.
Right to Erasure
You may request the deletion of your personal data from ace165's records. Please note that erasure requests will be fulfilled to the extent permitted by law. Where ace165 is legally required to retain certain data (for example, for AML compliance or to resolve outstanding disputes), that data cannot be deleted until the applicable retention period has elapsed. Erasure of your data will typically coincide with the permanent closure of your ace165 account.
Right to Withdraw Consent
Where ace165 processes your personal data on the basis of your consent (for example, for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to the withdrawal. To unsubscribe from marketing emails or to withdraw any other consent, please contact [email protected].
Contacting Us About Privacy
For all privacy-related enquiries, requests, or complaints, please contact the ace165 privacy team at [email protected]. Please include your registered username and a clear description of your request. We aim to acknowledge all privacy requests within 3 business days and to resolve them within 30 days. If you are not satisfied with our response, you may have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.
Changes to This Policy
ace165 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal obligations, or Platform features. When material changes are made, the "Last Updated" date at the top of this page will be revised and, where appropriate, players will be notified by email or via a notice displayed on the Platform.
Your continued use of the ace165 Platform following the publication of an updated Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Policy periodically to remain informed about how we are protecting your personal data. If you do not agree with any updated terms, you should cease using the Platform and contact [email protected] to close your account.
This Privacy Policy should be read in conjunction with the ace165 Terms & Conditions, which govern your overall use of the Platform, and our Responsible Gaming policy, which covers how we use your data to promote safe play.
Continue Exploring ace165
Now that you understand how ace165 protects your privacy, you are ready to enjoy a safe and secure gaming experience. Browse our full game library, check out the FAQ, or head to the ace165 Casino.